Duties and responsibilities
√ Communicate with internal and external groups, especially on high priority loads and customers.
√ Proactively provide tracking updates to customers and warehouses.
√ Prioritize tracking and appointment setting based on time constraints and customer priority.
√ Conduct customer interactions via email and phone contact.
√ Provide directions for each new customer as they are entered in the system.
√ Build and maintain customer relationships and improve customer retention.
√ Acquire and retain knowledge of each customer’s needs.
√ Assist customer with any special needs (trailer type, bracing, pads, etc.).
√ Effectively monitor all loads assigned.
√ Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
√ Maintain and further develop customer and warehouse relationships through daily communication.

Requirements
√ Bachelor Degree/ Diploma in Business Administration or Marketing.
√ 1+ years of work experience in customer service
√ Excellent written and verbal communication skills.
√ Experience working in a deadline driven environment.
√Ability to work in stressful situations.
√Ability to multitask required.
√Attention to detail.
√ An Indian lady are encouraged to apply.