Duties and responsibilities
√Hiring, training, and disciplining staff, as well as scheduling shifts and providing feedback
√Managing and guiding the housekeeping staff to ensure that all rooms and public areas are cleaned and maintained according to organizational standards
√Conducting training sessions on cleaning methods, equipment uses, and safety procedures.
√Ensuring that all areas are cleaned and maintained to organizational standards, and that safety and hygiene protocols are followed 

√Managing inventory and ordering supplies, and arranging equipment maintenance and repairs
√Preparing reports on departmental activities, staff performance, and resource utilization.

√Responding to guest requests and complaints in a professional manner, and listening to customer suggestions
√scheduling shifts, training new employees, and ensuring that staff follows safety and hygiene protocols.
√Inspecting rooms, hallways, lobbies, and common areas for cleanliness and order.
√Regularly inspecting and monitoring the quality of cleaning services
√Regular inspections and monitoring the quality of cleaning services are also integral to the role to uphold a high standard of hygiene and tidiness.
√Resolving any guest issues or complaints related to cleanliness in a timely and efficient manner.
√Controlling budgets to minimize waste and maximize resources.

Qualifications
√High school diploma, post-secondary education in hospitality or a related field.
√3 years’ experience in housekeeping or janitorial work is crucial, and supervisory experience is often preferred.
√Inter-mediate level of English
√Fluent in Swahili (written & Spoken)
√ Intermediate Computer skills (Typing, Copying, Scanning,Excel)
√ Ability to multitask and handle stressful situations effectively
√ Detail-oriented with strong organizational skills
√ Proactive problem-solving abilities