Duties and responsibilities
√ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
√Responding promptly to customer inquiries.
√ Communicating with customers through various channels.
√ Acknowledging and resolving customer complaints.
√ Knowing our products inside and out so that you can answer questions.
√ Processing orders, forms, applications, and requests.
√ Keeping records of customer interactions, transactions, comments, and complaints.
√ Communicating and coordinating with colleagues as necessary.
√ Providing feedback on the efficiency of the customer service process.
√ Managing a team of junior customer service representatives.
√ Ensure customer satisfaction and provide professional customer support.

Requirements
√ Diploma / Bachelor Degree in Business Administration or any related field.
√ 1 + Year of experience in Customer care
√ Ability to stay calm when customers are stressed or upset.
√ Knowledge of Microsoft word.
√ Experience working with customer support.
√ Familiar with the software used to connect with customers and gather their information