Duties and responsibilities
√Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
√Plan activities and allocate responsibilities to achieve the most efficient operating model
√Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
√Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
√Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
√Deal with maintenance issues, shortages in staff or equipment, renovations etc.
√Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
√Inspect facilities regularly and enforce strict compliance with health and safety standards.

Requirements
√Diploma/ Bachelor Degree in Business Administration, Hotel/Hospitality Management or relevant field
√5 years experience as Hotel Manager or relevant role
√Fluency in English; knowledge of other languages is a plus
√Understanding of all hotel management best practices and relevant laws and guidelines
√Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
√Excellent customer service skills as well as a business mindset
√Demonstrable aptitude in decision-making and problem-solving
√Reliable with an ability to multi-task and work well under pressure
√Outstanding leadership skills and a great attention to detail.