The hotel General manager ovesees all operations and day-to-day activities in a hotel organization include Managing Personnel, Accounting, Sales, Business Development, Customer Service service, and evaluating hotel performance.

Responsibilities 

• Oversee personnel, including receptionist, kitchen staff, and office employees 
• Monitoring employee performance and conducting regular performance and evaluations to help improve customer service 
• Collecting payments and maintaining records of budget, funds and expenses.
• Welcoming and registering guests once they arrive
• Resolving issues regarding hotel services, amenities, and policies 
• Organizing activities and assigning responsibilities to employees and ensuring productivity 
• Creating and applying market strategy to promote the hotel amenities 
• Coordinating with external parties including suppliers, travel agencies, and conference planners 
• Evaluating hotel performance and ensuring compliance with health and safety rules 
• Partking in financial activities includes establishing room rates, setting budgets,s and assigning funds to departments.

Qualifications and Requirements

• Bachelor's degree in Tourism or Business related fields 
• 5+ years of proven experience in hotel management and similar roles 
• Strong understanding of Hotel Management best practices and data entry software 
• Outstanding interpersonal communication and customer service skills 
• Exceptional leadership and management skills